March 16, 2020
Dear Valued Customer,
As we all continue to monitor the novel coronavirus (COVID-19) situation very closely, we wanted to reach out and share the actions Brydges Property Management is taking to keep our employees and the community at large safe, while continuing to provide top quality service to our customers. As a valued Brydges client, your safety and wellbeing are our top priority. With continued news developing around the coronavirus (COVID-19), I want to personally share the steps we are taking to protect all customers and employees.
Brydges Property Management is carefully monitoring the progression of COVID-19 and making decisions in the best interest of protecting the health of our employees, and subsequently our customers, in the community, while managing the potential for business disruption.
Brydges Property Management has proactively taken steps to ensure that our business continuity plan can be successfully executed should the need arise. We recently completed a "Work from Home" test that enabled us to evaluate potential gaps in service that could affect our merchants and partners. As a result, we confirmed our ability to communicate and provide services and support to our customers remotely. Brydges is confident that the services we provide are sustainable and that there will be minimal disruption should COVID-19 affect our ability to operate business as usual. Please see below for additional insight into steps we have taken thus far:
As a result of these preventive and precautionary steps, we expect to increase the use of alternative methods of working together including remote working arrangements and video or conference calls that take the place of face-to-face meetings. We believe this approach can help us limit risk to the health of our customers as well as our employees while continuing to move us all forward on our shared objectives. While we are being proactive regarding alternate arrangements, we welcome any solutions you may have as we both work to manage our relationship during this time. We know that you appreciate the dynamic nature of the situation as you make similar decisions in your own life. It is important that you understand Brydges Property Management is dedicated to conducting business as productively as possible, yet our priority remains the safety of our employees and customers. Brydges Property Management is committed to work with you as we navigate this evolving situation. If you have any questions or additional concerns please feel free to contact your Property Manager or email our general email account email@example.com
March 16, 2020
Dear Valued Client,
Further to our previous letter to all our clients sent earlier today, we are diligently monitoring the progression of COVID-19 in Canada and are taking the advice given by the Government of Canada seriously.
As you may know the Government of Canada's press release this afternoon urged Canadians to practise social distancing and stay at home when possible. Considering this guidance and to support the effort to contain the spread of the virus, Brydges Property Management will be closing its doors to the public effective Tuesday, March 17, 2020.
To protect condominium owners, residents and staff we urge the following:
We are working with your Board of Directors to determine possible postponement of the Annual General Meeting (AGM) until the end of May. At that time, depending on the development of COVID-19 in Canada, the AGM may be rescheduled.
The decision to invoke these measures was a difficult one to make however it was made in the best interest of protecting the health of our employees, and subsequently our clients throughout our community.
Brydges Property Management is committed to work with you as we navigate this evolving situation. If you have any questions or additional concerns please feel free to contact your Property Manager or email our general email account at firstname.lastname@example.org.